STAY AWAY FROM en.toutlehautparleur.fr |
Post Reply | Page <123 |
Author | |
monkeypuzzle
Young Croc Joined: 25 January 2005 Status: Offline Points: 924 |
Post Options
Thanks(0)
|
Won’t go into details but in a recent blue Aran purchase that arrived with a little damage it was settled swiftly and to my satisfaction. Communication asap is the key.
|
|
blah blah blah blah blah......
|
|
kedwardsleisure
Old Croc Joined: 20 January 2009 Location: Staffordshire Status: Offline Points: 4947 |
Post Options
Thanks(0)
|
I dont sign for damaged parcels. I insist on opening and checking them before I sign. If the driver refuses to let me, he returns to sender.
|
|
Kevin
North Staffordshire |
|
norty303
Old Croc Joined: 18 August 2004 Location: Eastbourne Status: Offline Points: 8806 |
Post Options
Thanks(0)
|
Most of my stuff comes into our post room, who just sign for anything regardless.
By the time I even know its in the building the driver is long gone. |
|
My laser stuff: Frikkin Lasers
|
|
Andy Kos
Old Croc Joined: 15 May 2007 Location: Southampton Status: Offline Points: 3038 |
Post Options
Thanks(0)
|
I don't know the details of this, but sometimes we ask for goods to be sent back because there are dodgy people out there. Around 6-7 years ago we used to have big problems with people trying to return goods to us under warranty that they had bought elsewhere, or 'demand' an advance replacement is sent for a product that we haven't had a proper look at and cant determine whats happened to it. In order to manage issues, we created certain procedures, and we follow those procedures. 99% of the time our procedures handle everything smoothly. We can sometimes deals with damaged items from photos, if the photos are good quality, and the damage is reported promptly. In this instance we don't always need the item returned, but sometimes the couriers ask for the goods so that they can check they aren't being scammed. Unfortunately it's the 1-2% minority of dodgy scammers that create a headache for the other 98-99%, for us this is diminishing, as we have caught out many people trying to scam us, and they don't try again. |
|
just a guy with a warehouse and a few speakers... www.bluearan.co.uk
|
|
moyano
Young Croc Joined: 12 May 2008 Location: Bedfordshire Status: Offline Points: 1219 |
Post Options
Thanks(0)
|
this wasn't a warranty situation, it was damaged.
|
|
Andy Kos
Old Croc Joined: 15 May 2007 Location: Southampton Status: Offline Points: 3038 |
Post Options
Thanks(0)
|
If you see my message above, I did mention that couriers sometimes ask for the goods, to check damage, as if we are able to claim against the courier, the courier doesnt want to pay out for the claim and let you keep the goods too. I dont know the details of this query, so I cant be sure whats happened, but if several weeks had passed between delivery and us being notified of damage, none of the courier will accept a claim. There is also the possibility that 3-4 weeks after delivery, it is entirely possible that any damage has happened after delivery. We have a procedure, and if you inform us of damage within 24 hours, we can almost always claim against the courier and resolve it. The longer its left after this period, the harder it gets, even if the courier sets a limit of 24 hours, we can argue that the recipient didnt have reasonable time to check it, and often still get a resolution, but if its weeks later, we cant do much.
|
|
just a guy with a warehouse and a few speakers... www.bluearan.co.uk
|
|
moyano
Young Croc Joined: 12 May 2008 Location: Bedfordshire Status: Offline Points: 1219 |
Post Options
Thanks(0)
|
It was 4 days to check 30 drivers.
|
|
Andy Kos
Old Croc Joined: 15 May 2007 Location: Southampton Status: Offline Points: 3038 |
Post Options
Thanks(0)
|
I dont know any of the details of this order, so I dont know what happened. Within 4 days we can in some cases deal with it, it depends on the courier method. Im not aware of anything recently where we had a large order like that and we were unable to resolve the problem. |
|
just a guy with a warehouse and a few speakers... www.bluearan.co.uk
|
|
Hemisphere
Old Croc Joined: 21 April 2008 Status: Offline Points: 2272 |
Post Options
Thanks(0)
|
Can we have a STAY AWAY FROM Blue Aran thread now?
|
|
Post Reply | Page <123 |
Tweet |
Forum Jump | Forum Permissions You cannot post new topics in this forum You cannot reply to topics in this forum You cannot delete your posts in this forum You cannot edit your posts in this forum You cannot create polls in this forum You cannot vote in polls in this forum |