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Is formula sound still trading?

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mk2_ginger_biscuit69 View Drop Down
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    Posted: 26 September 2018 at 8:11pm
Been trying to contact them via email and phone for a week now, and can't get through to anyone? Need service parts fairly quick!!! 

Alternatively, where can I get a cross fader for an fsm-400 mixer? Labeled ALPS 504C 50KBX2 


Edited by mk2_ginger_biscuit69 - 26 September 2018 at 8:11pm
''Remember that the object of a subwoofer is to enhance the output of your main speakers, not overpower it''

''Dubstep - an elongated electronic fart''
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odc04r View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote odc04r Quote  Post ReplyReply Direct Link To This Post Posted: 26 September 2018 at 10:07pm
Originally posted by mk2_ginger_biscuit69 mk2_ginger_biscuit69 wrote:

Been trying to contact them via email and phone for a week now, and can't get through to anyone? Need service parts fairly quick!!! 

Alternatively, where can I get a cross fader for an fsm-400 mixer? Labeled ALPS 504C 50KBX2 


Well they were alive earlier this year and that's all I can say.

Looks like a dual 50k linear dual taper pot by the name of it. Is it a vertical mount double? Possibly RK09 series?

Edit, durr you said fader. The only hits I am finding for dual 50k linear alps pots are in the US and other countries. Not much help. Specialist DJ type shops that sell Penny & Giles type fader upgrades might be worth a poke. How broken is it?




Edited by odc04r - 26 September 2018 at 10:14pm
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mk2_ginger_biscuit69 View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote mk2_ginger_biscuit69 Quote  Post ReplyReply Direct Link To This Post Posted: 26 September 2018 at 10:19pm
Something's been dropped on it so one side works ok but any pressure and it goes open circuit. Had a hunt myself can't find anything. Need a plastic cap for it too which is a formula thing. Will keep trying... 
''Remember that the object of a subwoofer is to enhance the output of your main speakers, not overpower it''

''Dubstep - an elongated electronic fart''
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APC321 View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote APC321 Quote  Post ReplyReply Direct Link To This Post Posted: 27 September 2018 at 10:47am
The most recent post on the Formula Sound facebook page is November 2017. Says to email them as the facebook page will not be monitored.

The one reply to this message asks them to check their emails.

I hope that the company is still trading as they do make high quality equipment.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote toastyghost Quote  Post ReplyReply Direct Link To This Post Posted: 27 September 2018 at 11:37am
Yes they are, but they took on the mess of SuperStereo last year and are inundated with crap from that I assume. Probably best to call them.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote djgorey Quote  Post ReplyReply Direct Link To This Post Posted: 28 September 2018 at 2:03pm
Yeah, I had an email from Ian on Wednesday just gone (26th Sep) so definitely still going.
Gaffa tape is like the force in Star Wars - there's a dark side and a light side and it holds the universe together
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mk2_ginger_biscuit69 View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote mk2_ginger_biscuit69 Quote  Post ReplyReply Direct Link To This Post Posted: 04 October 2018 at 9:11pm
General update, I got through eventually with a direct contact address. Once contact was made the parts required were quoted in no time at all, dispatched same day and arrived the next morning. Really brilliant service, pioneer could learn something from them.... Direct and gets the job done. 
''Remember that the object of a subwoofer is to enhance the output of your main speakers, not overpower it''

''Dubstep - an elongated electronic fart''
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Post Options Post Options   Thanks (0) Thanks(0)   Quote toastyghost Quote  Post ReplyReply Direct Link To This Post Posted: 06 October 2018 at 5:27pm
Pioneer could learn how? We order parts from the online portal and fair, they take a week, but they ship from Japan.
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