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over a year and still not back to me!!

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msoundsystem View Drop Down
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    Posted: 07 December 2017 at 10:04am
Angry right guys and girls. some advice needed. I am not going to name and shame the company just yet but things are taking the p*ss.. iv got an Amplifier (crown vz5000) thats been with the repairer for a year and a half, and every week i ring to see if there is progress but there is another bullshit story that it is not ready or the repairer is being long/ non contactable.. i have still to this time lived with great patience and hope for it to be fixed. basically in a nut shell there was a major problem with the transformer. apparently that has been "fixed" and the channel fault was "fixed too". It took this "professional" over a year to apparently do!!!! i was in contact with the company over 2 weeks ago who assured me the amp was fixed and they were going to collect it from repairer and put it on hard test for me for two days to see if it was holding out on my request as i have been messed about with it so much! they agreed and i called them two days later to see if i could pick it up! then here goes..... another bullshit story comes! they told me they put it on hard test was working fine then turned it off and on and one channel went back into protect!!! so they said it had to go back to repairer AGAIN!... how is this for professionalism, they told me if i wanted to come collect the amp with one channel still "broken" then i could come and get it as it would save alot of stress for us both but they still want me to pay for previous works the repairer has done to it but it still not working! now i know the vz5000 are very very complicated but for someone who was ment to be a crown specialist repairer i do not have confidence in the person or that it will be completed and i will get ripped off especially when they saying it going to be near enough £500 for work  undertaken already but it still not working???? now i already have someone lined up to fix it and i know they will do it with confidence. problem is i do not want to pay for work that has already been done if it still doesn't work, how will i know that work has been carried out if still not working? and im not just getting ripped off? to be honest they have had it over a year and half with bullshit stories every time i call so how should they compensate me? i have lost a little bit of work over the past year as i am one vz5000 down out of 4 and are short to power bass bins i hire! so yeah im pretty pissed off. last call was made Monday 4th December and they said repairer had it, so im giving them until next Monday one final time to get it sorted. i think they may believe i dont know what im talking about or know much but if thats the case then they are completely wrong i cannot just be fobbed off like some people, only difference is i have patience and faith. (shouldn't confuse the two) i may be taking legal action. does anyone know how i go about this? im sorry for the long winded post but for a multi million pound audio company this is disgraceful! its not just me, a few others have been bumped or had dodgy jobs done by this company so now can u see why im running out of faith with them? it should be very simple, i want the amp back and i know the next person i take it two will sort it no problem (i hope) anyway. advice is welcomed. many thanks people! bass and love!
MSound
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mini-mad View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote mini-mad Quote  Post ReplyReply Direct Link To This Post Posted: 07 December 2017 at 11:05am
...a year and a half?

You should be naming this company. By not doing so you are free willing to stand by and watch other people get ripped off almost making you just as bad and letting them continue to "steel" peoples money.

Do the morally right thing here and tell us all who they are... please.
If it sounds like a gorilla is trying to escape, turn it down.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Dub Specialist Sound Quote  Post ReplyReply Direct Link To This Post Posted: 07 December 2017 at 11:10am
Dam right mini

but do understand tbh if he names and tha find out, they will just make it even harder for him

totaly not on my man..feel for you man , joke bissness tbh..a total piss-take
Musical Roots Reggae Vibration is Life! for music is sound...sound is vibration...vibration is energy... and energy begets life. Therein lies my passion!...MUSIC IS LIFE...
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Post Options Post Options   Thanks (0) Thanks(0)   Quote service dept Steve Quote  Post ReplyReply Direct Link To This Post Posted: 07 December 2017 at 11:18am
Get it to another engineer and have them make a report and check that against the companies invoice (obvs get an itemised one) then claim the money back.
If anyone says these amps are complicated there is a simple rule: they are not even slightly complicated, do not take it to them.
(also is it just me but the excuse "the transformer has gone" appears to mean "sorry I don't have a clue what's wrong") I have repaired hundreds of these and never seen a blown transformer. Only saying.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote kedwardsleisure Quote  Post ReplyReply Direct Link To This Post Posted: 07 December 2017 at 11:54am
I've had to change a couple of transformers on the 5000. An absolute pig of a job as they are under everything else, they're also very expensive. Got another here with a knackered transformer but the client doesnt want to buy a new one, he's asked me to 'hang onto it until someone brings you one for spares'. Which isn't likely!

K. Edwards Electronics Engineers

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Post Options Post Options   Thanks (0) Thanks(0)   Quote odc04r Quote  Post ReplyReply Direct Link To This Post Posted: 07 December 2017 at 11:58am
I have only seen one electronic fault in my life that was a blown main transformer. And it wasn't an amplifier.

There is a fair old chance they have cocked up the job and do not want to admit it to you. It is a shame you did not deal with the repairer direct as now you have 2 layers of legal liability to get through.

If they repeatedly fob you off, then you have little chance but to try one last time to make contact/agree a resolution and then if no response resort to legal action. Do it in writing, not a phone call. Recorded delivery mail if you like.

I agree with some above you might as well name the offenders if everything is as you say. The truth is an absolute defence against libel.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote jjpa Quote  Post ReplyReply Direct Link To This Post Posted: 07 December 2017 at 5:49pm
  the company wouldn't happen to be in Llanelli by any chance?
The music is only to loud when it's distorted!!!
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Post Options Post Options   Thanks (0) Thanks(0)   Quote njw Quote  Post ReplyReply Direct Link To This Post Posted: 09 December 2017 at 11:34pm
I would be getting that amp back ASAP! I'm not too clued up on law but could you not offset their costs against loss of earnings on the amp (in which case they probably owe you money!)? Did they give you a time frame when they took the amp in? Or as Mr ServiceDeptSteve says above, pay them what they want as long as they give you an itemised bill for works carried out then get a engineer who knows what they're doing to check it out. The fact that they've had to 'subcontract' the repair out sets major alarm bells ringing to me, as said, I suspect they've f*cked your amp and are/have been back peddling...  

 And as said, it's just an amp (albeit a bloody good one!), at the end of the day, any engineer worth their salt could mend that in a few days!


Edited by njw - 10 December 2017 at 12:30am
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Post Options Post Options   Thanks (0) Thanks(0)   Quote kedwardsleisure Quote  Post ReplyReply Direct Link To This Post Posted: 09 December 2017 at 11:57pm
I have to say I think the 5000 is a pretty complicated amp
K. Edwards Electronics Engineers

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njw View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote njw Quote  Post ReplyReply Direct Link To This Post Posted: 10 December 2017 at 12:24am
 I may have exaggerated in the above post so I've mended it. Big smile

Edited by njw - 10 December 2017 at 12:29am
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Dub Specialist Sound View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Dub Specialist Sound Quote  Post ReplyReply Direct Link To This Post Posted: 10 December 2017 at 11:01am
Well tbh plastering pretty complicated too if you dont know how to do it?

(NOT knocking/digg ya KEV at all) just using your quote

thats why we have Enigneers for and competent ones too most times, but not in this case it seems case 

if you cant take the job one, stop bullshitting ppl

friggin anorin , as i said bro feel for ya..bcus we all be pretty pissed if it was us
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Post Options Post Options   Thanks (0) Thanks(0)   Quote concept-10 Quote  Post ReplyReply Direct Link To This Post Posted: 10 December 2017 at 11:50am
Though i feel for you for all the hassle, just go and get your amp back and go from there, go to the repairers and demand it back on the spot, if they haven't got it go to the so called engineers and demand it back, if it's to far i'm sure someone closer will go and get it for you, until you have it back and see what's been done you are stuck, if they haven't got it or they have trashed it demand the full cost of a replacement, show them how much damage can be done to their reputation on here and FB etc. 
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