over a year and still not back to me!!
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Category: General
Forum Name: Amp Forum
Forum Description: The 'Stopping Jake Fielder moaning constantly' forum description...
URL: https://forum.speakerplans.com/forum_posts.asp?TID=100818
Printed Date: 24 April 2024 at 5:48am
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Topic: over a year and still not back to me!!
Posted By: msoundsystem
Subject: over a year and still not back to me!!
Date Posted: 07 December 2017 at 10:04am
 right guys and girls. some advice needed. I am not going to name and shame the company just yet but things are taking the p*ss.. iv got an Amplifier (crown vz5000) thats been with the repairer for a year and a half, and every week i ring to see if there is progress but there is another bullshit story that it is not ready or the repairer is being long/ non contactable.. i have still to this time lived with great patience and hope for it to be fixed. basically in a nut shell there was a major problem with the transformer. apparently that has been "fixed" and the channel fault was "fixed too". It took this "professional" over a year to apparently do!!!! i was in contact with the company over 2 weeks ago who assured me the amp was fixed and they were going to collect it from repairer and put it on hard test for me for two days to see if it was holding out on my request as i have been messed about with it so much! they agreed and i called them two days later to see if i could pick it up! then here goes..... another bullshit story comes! they told me they put it on hard test was working fine then turned it off and on and one channel went back into protect!!! so they said it had to go back to repairer AGAIN!... how is this for professionalism, they told me if i wanted to come collect the amp with one channel still "broken" then i could come and get it as it would save alot of stress for us both but they still want me to pay for previous works the repairer has done to it but it still not working! now i know the vz5000 are very very complicated but for someone who was ment to be a crown specialist repairer i do not have confidence in the person or that it will be completed and i will get ripped off especially when they saying it going to be near enough £500 for work undertaken already but it still not working???? now i already have someone lined up to fix it and i know they will do it with confidence. problem is i do not want to pay for work that has already been done if it still doesn't work, how will i know that work has been carried out if still not working? and im not just getting ripped off? to be honest they have had it over a year and half with bullshit stories every time i call so how should they compensate me? i have lost a little bit of work over the past year as i am one vz5000 down out of 4 and are short to power bass bins i hire! so yeah im pretty pissed off. last call was made Monday 4th December and they said repairer had it, so im giving them until next Monday one final time to get it sorted. i think they may believe i dont know what im talking about or know much but if thats the case then they are completely wrong i cannot just be fobbed off like some people, only difference is i have patience and faith. (shouldn't confuse the two) i may be taking legal action. does anyone know how i go about this? im sorry for the long winded post but for a multi million pound audio company this is disgraceful! its not just me, a few others have been bumped or had dodgy jobs done by this company so now can u see why im running out of faith with them? it should be very simple, i want the amp back and i know the next person i take it two will sort it no problem (i hope) anyway. advice is welcomed. many thanks people! bass and love! |
Replies:
Posted By: mini-mad
Date Posted: 07 December 2017 at 11:05am
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...a year and a half? You should be naming this company. By not doing so you are free willing to stand by and watch other people get ripped off almost making you just as bad and letting them continue to "steel" peoples money. Do the morally right thing here and tell us all who they are... please. ------------- If it sounds like a gorilla is trying to escape, turn it down. |
Posted By: Dub Specialist Sound
Date Posted: 07 December 2017 at 11:10am
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Dam right mini but do understand tbh if he names and tha find out, they will just make it even harder for him totaly not on my man..feel for you man , joke bissness tbh..a total piss-take ------------- Musical Roots Reggae Vibration is Life! for music is sound...sound is vibration...vibration is energy... and energy begets life. Therein lies my passion!...MUSIC IS LIFE... |
Posted By: service dept Steve
Date Posted: 07 December 2017 at 11:18am
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Get it to another engineer and have them make a report and check that against the companies invoice (obvs get an itemised one) then claim the money back. If anyone says these amps are complicated there is a simple rule: they are not even slightly complicated, do not take it to them. (also is it just me but the excuse "the transformer has gone" appears to mean "sorry I don't have a clue what's wrong") I have repaired hundreds of these and never seen a blown transformer. Only saying. ------------- We are not "They", We are "The others" http://www.servicedept.co.uk" rel="nofollow - http://www.servicedept.co.uk - |
Posted By: kedwardsleisure
Date Posted: 07 December 2017 at 11:54am
I've had to change a couple of transformers on the 5000. An absolute pig of a job as they are under everything else, they're also very expensive. Got another here with a knackered transformer but the client doesnt want to buy a new one, he's asked me to 'hang onto it until someone brings you one for spares'. Which isn't likely!  ------------- Kevin North Staffordshire |
Posted By: odc04r
Date Posted: 07 December 2017 at 11:58am
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I have only seen one electronic fault in my life that was a blown main transformer. And it wasn't an amplifier. There is a fair old chance they have cocked up the job and do not want to admit it to you. It is a shame you did not deal with the repairer direct as now you have 2 layers of legal liability to get through. If they repeatedly fob you off, then you have little chance but to try one last time to make contact/agree a resolution and then if no response resort to legal action. Do it in writing, not a phone call. Recorded delivery mail if you like. I agree with some above you might as well name the offenders if everything is as you say. The truth is an absolute defence against libel. |
Posted By: jjpa
Date Posted: 07 December 2017 at 5:49pm
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the company wouldn't happen to be in Llanelli by any chance? ------------- The music is only to loud when it's distorted!!! |
Posted By: njw
Date Posted: 09 December 2017 at 11:34pm
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I would be getting that amp back ASAP! I'm not too clued up on law but could you not offset their costs against loss of earnings on the amp (in which case they probably owe you money!)? Did they give you a time frame when they took the amp in? Or as Mr ServiceDeptSteve says above, pay them what they want as long as they give you an itemised bill for works carried out then get a engineer who knows what they're doing to check it out. The fact that they've had to 'subcontract' the repair out sets major alarm bells ringing to me, as said, I suspect they've f*cked your amp and are/have been back peddling... And as said, it's just an amp (albeit a bloody good one!), at the end of the day, any engineer worth their salt could mend that in a few days!
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Posted By: kedwardsleisure
Date Posted: 09 December 2017 at 11:57pm
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I have to say I think the 5000 is a pretty complicated amp ------------- Kevin North Staffordshire |
Posted By: njw
Date Posted: 10 December 2017 at 12:24am
I may have exaggerated in the above post so I've mended it. 
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Posted By: Dub Specialist Sound
Date Posted: 10 December 2017 at 11:01am
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Well tbh plastering pretty complicated too if you dont know how to do it? (NOT knocking/digg ya KEV at all) just using your quote thats why we have Enigneers for and competent ones too most times, but not in this case it seems case if you cant take the job one, stop bullshitting ppl friggin anorin , as i said bro feel for ya..bcus we all be pretty pissed if it was us ------------- Musical Roots Reggae Vibration is Life! for music is sound...sound is vibration...vibration is energy... and energy begets life. Therein lies my passion!...MUSIC IS LIFE... |
Posted By: concept-10
Date Posted: 10 December 2017 at 11:50am
| Though i feel for you for all the hassle, just go and get your amp back and go from there, go to the repairers and demand it back on the spot, if they haven't got it go to the so called engineers and demand it back, if it's to far i'm sure someone closer will go and get it for you, until you have it back and see what's been done you are stuck, if they haven't got it or they have trashed it demand the full cost of a replacement, show them how much damage can be done to their reputation on here and FB etc. |
Posted By: ceharden
Date Posted: 10 December 2017 at 6:14pm
| I wouldn't say that the Crown Macrotechs were complicated as such but there are some features of the designs which can make fault finding on them harder and gives them the ability to develop obscure faults. I would probably now consider myself retired from the amp repair business but they were some of my least favourite patients. More of a Crest man myself.... |
Posted By: msoundsystem
Date Posted: 23 January 2018 at 10:26pm
| Well I have an update for you all! I have it back fully working!!! Carnt believe it. Looks like keeping the faith and holding hope has payed off! Iv Had it on test for a week with no issues. This Saturday il hook up to the system and see how it holds out. Major faults with it but the engineer came through. Most of the problem stemmed from someone previously repairing it and connecting transformer to USA voltage not UK so iv been told. Happy chap now!! Let's see how she goes :) :) |
Posted By: bee
Date Posted: 24 January 2018 at 12:50am
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Next time send in to Kevin..... ------------- https://www.elements-audio.com |
Posted By: msoundsystem
Date Posted: 24 January 2018 at 8:51am
| Well let's put it this way bee. How did I know they were gonna take so long for a multi million pound audio company,? Exactly I didn't until I found out. And on other note Kevin wouldn't take anymore in he was too busy at the time. Il just add it to the pile with the other 8 now :) |