Do not use Parcel Monkey.
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Category: General
Forum Name: General Forum
Forum Description: Open Discussion / Questions
URL: https://forum.speakerplans.com/forum_posts.asp?TID=103988
Printed Date: 24 April 2024 at 2:43am
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Topic: Do not use Parcel Monkey.
Posted By: jbl_man
Subject: Do not use Parcel Monkey.
Date Posted: 11 July 2019 at 8:14pm
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Just to relate to you all as a warning not to use this company. Paid for next-day delivery on a small package to be collected,all done, but it has not been delivered.....tracking just says "out for delivery"......it has said that for 4 days now.....nothing comes...despite about a dozen emails to them,i just get fobbed off with standard replies,telling me it is "out for delivery",or "there has been a delay" or " we are waiting for an update" etc etc. Do not send any parcels with these muppets, they couldn't organise a p*ss-up in a brewery.  ------------- Be seeing you. |
Replies:
Posted By: GAZ.
Date Posted: 11 July 2019 at 10:29pm
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Parcel 2 go just as bad! To be honest I’ve lost faith in every courier and booking service after recent troubles. Seems none of them have any respect for your parcel, or have any interest whatsoever in dealing with the problems they create. Once they’ve had your money they just simply don’t care. ------------- 100% Earth Moving Bass |
Posted By: Sypa
Date Posted: 12 July 2019 at 12:25am
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I dont wanna splurt out an idiotic generalisation but this last year i sent dozens of parcels all around Europe guess where my parcel got delivered demolished ... UK folks dont like delivering stuff  .The thing is tho all parcels in most of the companies are in some point on a conveyor belt and get DROPPED regardless if someone cares or no, i read the DPD damage form after this happened and it says parcel needs to sustain a 50cm drop on a belt  . So i dont get it you can put that fragile signs all around and it doesnt matter....
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Posted By: odc04r
Date Posted: 12 July 2019 at 9:21am
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Even the suposed professionals mess up, had a £40k piece of equipment delivered on a pallet recently. Packaging was excellent, multiple layers of formed protective material inside every box and still somehow at a point in the delivery process it had been subjected to a knock hard enough to crack the equipment's casing and damage a motor. |
Posted By: APC321
Date Posted: 12 July 2019 at 10:14am
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Where I used to work when delicate or valuable items were sent by courier shock indicators were attached to the package or pallet. So when the delivery took it was very simple and quick to check if the package had been dropped even if it looked fine, without having to unpack it. This was then recorded by the courier when the item was signed for. They look like this: 
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Posted By: snowflake
Date Posted: 12 July 2019 at 11:31am
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I had a parcel damaged. it cames back with tyre marks on it - presumably from where a fork-lift had run it over. still wouldn't pay me compensation. the amount of extra packaging everyone has to use so that these bellends can chuck the parcels about is environmentally criminal.
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Posted By: Muckerbarnes1
Date Posted: 12 July 2019 at 12:14pm
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Used these shock detection gadgets and others many times when sending large amounts of gear to install overseas. Always a good indication of what to expect. On air freight that we deliver to Staines area, then flown around the planet, damage was rare indeed, now in UK, it is normal. Or lost in the post. I see warehouses full of lost parcels that really do have a label on or inside.
------------- Billy Dawg. |
Posted By: kevinmcdonough
Date Posted: 12 July 2019 at 12:50pm
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With parcel money and parcel2go they just contract the delivery to which ever one of the parcel companies you select, so they don't have any control over how it's delivered. It is a bit of a pain though having to try and go through that extra layer of communication when you have a problem, trying to actually get a hold of someone and get some answers. By FAR the worst are Hermes and Yodel. Certainly Hermes works as a franchise, and I think yodel too, where there is a central organising office thats the actual company HQ, and they contract the actual deliveries out to local delivery people that are basically freelancers or small separate companies. They get paid so little per parcel that they have no interest whatsoever in coming back a second day if you're not in, so will do whatever they can to leave it "somewhere safe". I've had them left under an overturned wheelbarrow in my garden, and in the recycling bin loads (which isn't a problem except when it's actually out on the street waiting for the bin men to empty it, when they've still put it in, and luckily I've been back from work before the bin men get there!) I know plenty of people who have just had it left on their doorstep in plain sight and it's gone missing, and my girlfriend had an especially good one where they actually threw the parcel up onto her first floor balcony, over a solid glass handrail to get there, just because they didn't want to have to come back the next day. Luckily the contents wasn't breakable though I doubt they'd have cared if it was. When she phoned to complain they were completly uninterested, promised an "internal review" of the situation but she wouldn't be contacted again or told what the result of the review was! k |
Posted By: jbl_man
Date Posted: 12 July 2019 at 12:58pm
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"With parcel money and parcel2go they just contract the delivery to which
ever one of the parcel companies you select, so they don't have any
control over how it's delivered. It is a bit of a pain though having to
try and go through that extra layer of communication when you have a
problem." That is the problem Kevin....they just give me standard cut n paste answers, no-one has bothered to contact the actual delivery company to check what the issue is. They simply cant be arsed sorting out any problems.  ------------- Be seeing you. |
Posted By: gen0me
Date Posted: 12 July 2019 at 1:48pm
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Thats how it works with every delivery company. You send it through post office/shop. Post people can handle it nicely. Same last delivery driver. But truth is every company collects parcels to their depots late afternoon/evening. Then its sent to parcel sorter place, where too little 20 year old run being shitet at by angry managers having time constraints on their heads rulled by another bosses. 4am the trailor has to arrive at different depo to be sorted for morning distribution.. Now imagine that most of people handling parcels work around minimum wage. Dont really shit on person that kicked this parcel. He works in inhuman conditions! It is all made to look nice for a customer but the reality is a total missmatch. This is fucken ridiculous that on the top of that there is still a company that takes profit and is totally unrelated and has no clue what is going on inside still being percived by customer as the main responsible body. It is just one huge misdirection of responsibility of real distribution firms by creating "fake" companies and pretend not to be related to well known @£&. The main task of every of those firms is hiding evidence of how does main distribution firms work. It starts from few layers of people dealing between you and real workers in those companies, and finishes on strict security searches of those workers not to let them bring a phone into warehouse and make movie... If you want to minimize chances of damage, dont send it on the beginning of week (or Sun/Sat see when company picks up parcels). ------------- I appreciate every like :)) https//www.facebook.com/genomesoundsystems Mixes: https://www.mixcloud.com/gen-ome/ |
Posted By: odc04r
Date Posted: 12 July 2019 at 2:25pm
Typically most pro deliveries will use those, and tip/tell indicators to warn of rotation during shipment too. But it is only as good as the warehouse guy recieving them sometimes, if he signs for it and doesn't chec that isn't helpful. For some reason the last bit of equipment didn't, but it was pretty obvious it had beeaten up because some of the corners of the boxes were smashed right in. Did Mr Warehouse guy care? No he did not, signed for it anyway. Although it can often be a tricky in that situation when you have a driver who needs to offload a flatbed and get to the next job which is a pickup. Fortunately most decent shippers will replace equipment without quarrel if you let their engineer unpack and install. Allso never accept ex-works incoterms. Bad idea. |
APC321 wrote:Posted By: GAZ.
Date Posted: 12 July 2019 at 11:45pm
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I did a job recently for a company, installing cctv. Half of their building had been section off and rented out as a Hermes depot. I was in there running some cables through there to the other side of the building and saw what happens to the parcels. Many people inside all throwing parcels into piles, and then into a stolen supermarket trolley. The trolley now piled high was pushed out into the car park, and several items in Jiffy bags fell off the top onto the ground on the way . The person just ran them over with the trolley! I’m sure they realised they were doing it too. They then continued to push the trolley and kick the package along the ground as they went until they got to their car. Pretty much everyone there just had a normal car with seats folded down and just stuffed the thing full. This appeared to be completely normal procedure! ------------- 100% Earth Moving Bass |
Posted By: Earplug
Date Posted: 13 July 2019 at 10:02am
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"I dont wanna splurt out an idiotic generalisation but this last
year i sent dozens of parcels all around Europe guess where my parcel
got delivered demolished ..." I have to agree there. I´ve sent parcels all over the world and the only time I´ve had any problems with stuff getting stuffed has been in the UK. A different class of idiot working in the courier industry. ------------- Earplugs Are For Wimps! |
Posted By: jbl_man
Date Posted: 13 July 2019 at 12:18pm
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I think the issue here is one of price....when you can send a 20kg parcel from one side of the country to another for a tenner, it's fairly obvious that corners have been cut, staff working for a pittance, and pushed to extremes,so something has to give. I for one, and i expect a lot of you as well, would happily pay an extra fiver to a company who looked after and took care of your package, and paid the staff a living wage. ------------- Be seeing you. |
Posted By: jazomir
Date Posted: 13 July 2019 at 5:22pm
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We have used Parcel Monkey a few times and only once did we have any problems - and boy, were they a problem! Expensive parcel - think $150 - picked up and tracked out of the country and then...nothing! After a month or so, and numerous emails/phone calls they were still demanding a detailed list of everything in the parcel, proof that the parcel was actually picked up by them (???) and a demand to our customer to provide proof of ordering. We refunded the money but lo and behold, after several weeks, our customer received a phone call from an airline office at one of the New York airports that they had found the parcel and would deliver it to US Customs for forwarding. Then, the employee went on holiday only to find the parcel still sitting on a desk when he returned to his office. He bypassed US Customs and sent the parcel directly to our customer - having paid for it out of his own pocket - and the parcel arrived a couple of days later with no apology from anyone concerned! As I say, we have used them since with no problems but they are not fun to deal with when things do go wrong. ------------- For sidefills, can we have two enormous things of a type that might be venerated as Gods by the inhabitants of Easter Island, capable of reaching volumes that would make Beelzebub soil his pants. |
Posted By: norty303
Date Posted: 17 July 2019 at 2:03pm
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Ian, which service did you use out of interest? Was it one of the mega budget options, or one of the bigger (and usually more reliable) couriers? ------------- My laser stuff: http://www.facebook.com/SubsonicSystems" rel="nofollow - Frikkin Lasers |
Posted By: jbl_man
Date Posted: 17 July 2019 at 5:40pm
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This was with DX.....never again. I have to say,when i have used the Parcel Force option, they have generally been better, although even those take longer than advertised....ie, 3 days rather than over night as requested..... ------------- Be seeing you. |
Posted By: njw
Date Posted: 17 July 2019 at 6:06pm
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I've been lucky with couriers in general but there have been a few exceptions; I've had a parcel that the courier declared lost only for it to suddenly show up a week later unexpectedly, I've sent one which didn't show up, I claimed for that and had more cash back than what the item in question sold for on ebay... The worst though was when I bought four Fane Studio 12's on ebay, two of the four never showed up at all, one had a cracked chassis and one survived, 25% success rate!   ^^ This was with DPD who, to be fair, have always been great otherwise.
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Posted By: hmaudio
Date Posted: 17 July 2019 at 6:34pm
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iv been using interpacel for years, was recomended them on here maybe 8 years ago now and they are spot on! sent over 1000 items with them and only ever had one go missing but nothing ever damaged. they have good customer service and are easy to get hold of if there is a problem. ------------- Nottingham based cab builder. https://www.facebook.com/HMAudio-154352667920145/?ref=bookmarks This account is used by 2 people. |
Posted By: GAZ.
Date Posted: 17 July 2019 at 7:12pm
Poor fanes  great sounding drivers those. Looks like the motor I got couriered to me for my compressor.  The 12mm thick foot of the motor has been broken off at the corner. There is also further damage to the connection box on the top of the motor. It hasn’t just been bumped down a bit hard it has been thrown. I can just picture the guy now stood in the back of the lorry hurling parcels out onto the ground outside. ------------- 100% Earth Moving Bass |
Posted By: msoundsystem
Date Posted: 17 July 2019 at 7:13pm
| Iv used parcel monkey twice and the service is most shocking. I had a multicore to be picked up last night via DHL through parcel monkey, they never collected it. Called DHL and they couldn't use my reference number to see what was going on because it was booked thought parcel monkey not them. So I contacted parcel monkey today via their very annoying web chat and all they had to say was sorry it was not collected, we can try again tomorrow.. now I had to get the guy who was posting it to reprint the label. Lucky hes a nice understanding guy.. will never use them again. |
Posted By: Meat
Date Posted: 17 July 2019 at 7:30pm
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Thanks for the feedback and warning. I normally use Parcelforce or UPS through Interparcel and they seem to get the job done with a minimum of fuss. I was also quite impressed at the service from DHL when I moved most of my stuff back to the UK from France including some particularly absurdly large and heavy boxes. ------------- Don't test the champignon sound |
Posted By: toastyghost
Date Posted: 17 July 2019 at 8:48pm
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Just pay a touch more and book direct. Your cost saving is inevitably going to be lost when something goes wrong. What you pay for is the service level in that circumstance. It’s funny how many people moan about promoters not wanting to spend decent money in one breath but then go for the cheapest service on everything themselves. |
Posted By: jbl_man
Date Posted: 18 July 2019 at 8:24am
This is completely normal for them, i reckon a good 50% of the times i have used them, they never collect on the day booked, which must be very frustrating for the sender, especially if he/she has had to wait in all day for them to arrive. ------------- Be seeing you. |
Posted By: Jimmer
Date Posted: 18 July 2019 at 9:08am
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UPS are the only courier I trust ------------- Light travels faster than sound....That's why some people appear bright until you hear them speak! |
Posted By: norty303
Date Posted: 18 July 2019 at 12:25pm
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Toasty is correct - the only reason they are generally cheaper is because they strip out all of the good stuff like insurance. If you actually need to insure for more than £25 then the rates soon go up. Interparcel have been good on a previous claim and their customer service seems to be better than most. Just use the 'big' names and you'll have a better success rate - although they can all still go wrong. ------------- My laser stuff: http://www.facebook.com/SubsonicSystems" rel="nofollow - Frikkin Lasers |
Posted By: toastyghost
Date Posted: 18 July 2019 at 1:53pm
An amplifier insured for £2000 shipped via the ‘cheap’ brokers was quoted at over £200. It was less than half that direct with a major courier. |