ISP Hell
Printed From: Speakerplans.com
Category: Other Chat
Forum Name: Computer Talk
Forum Description: Help and discussion about your manly PC or girly Mac
URL: https://forum.speakerplans.com/forum_posts.asp?TID=39010
Printed Date: 26 March 2026 at 10:56pm
Software Version: Web Wiz Forums 12.08 - https://www.webwizforums.com
Topic: ISP Hell
Posted By: The Builder
Subject: ISP Hell
Date Posted: 10 May 2010 at 11:15pm
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Orange: Worse I've come accross yet.
Cutomer with dial up download speeds, router showing 7230 (right next to exchange).
BT Speedtester showed a profile of 127ish and download of 90.
Very nice Tech lady went away, then came back, this time forgot to put on hold. I could hear everything. It was like a Gordon Ramsay kitchen (Asian style), people shouting, screaming at each other. She was trying to state the case but was being told no. I THINK she may have been told to get me off the phone. FInally I was told no profile had ever been set for the line and that in five days they might have this and that MIGHT mean they could improve the speed! They were not willing to phone and confirm either. Basically go away.
Customer gets BB free with her mobile, at least she thought she did, mobile a touch expensive I pointed out.
Unprofessional, uttererly useless pile of doggy poo.
MAC code requested. ------------- It just is. |
Replies:
Posted By: b3n
Date Posted: 14 May 2010 at 3:46pm
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Kind of feel bad replying just for this but I'm really bored..... Don't you mean a PAC code? ------------- Matrix XP3000H, Thomann TA1050, Peavey CS1400, QSC RMX1450 2 x Eminence Kappa and PSD2002 loaded x15's 2 x SN-15MB and BM-D450 loaded X15's 2 x V18-1000 loaded 1850's Behringer DCX2496 |
Posted By: toastyghost
Date Posted: 14 May 2010 at 4:08pm
No, a PAC is for porting a mobile number, a MAC is for migrating a DSL service. As for the situation, the fact you can run the BT tester suggests you're not on Orange LLU therefore it's an issue with BT RAMBO not pushing the profile out to the BRAS. A ten minute job to fix. |
b3n wrote: