Sky broadband support lol
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Category: Other Chat
Forum Name: Computer Talk
Forum Description: Help and discussion about your manly PC or girly Mac
URL: https://forum.speakerplans.com/forum_posts.asp?TID=55827
Printed Date: 27 March 2026 at 11:01am
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Topic: Sky broadband support lol
Posted By: norty303
Subject: Sky broadband support lol
Date Posted: 15 August 2011 at 8:33pm
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Ok, so came home tonight to find no network/broadband. Did the usual things like reset router etc but it just sat there flickering lights at me randomly so I rang Sky support. After repeating a few tests that I'd already done (I've finally managed to just go with this bit after years of 'But I've already told you I'd done that!!' protests) we came to inspecting the PSU Guy on phone: Ok, so can you plug the PSU into another socket? Me: Ok, but I have lots of other stuff all working, into the same socket Guy: Yes, if you can plug into another socket. Me: *Goes away to get extension muttering*..... returns... plugs in extension "Ok, still the same thing" Guy: Ok, so do you have another box that looks like the power supply in the house? Me: Well... uh, yes... but.... (me being a man of MANY PSU's of varying voltages, currents, etc) Guy: Ok, if you could get that and plug it into the router Me (incredulous): Ok, so I should just go and find a power supply that looks like it might fit and plug it in? Guy: Yes, thats right Me (being sarcastic and ironic now): Ok, so to confirm, I should go and take a power supply of unknown voltage, AC/DC and polarity and plug it into my router in the hope this might 'fix' it? Guy (cheerily): Yes, thats right Me: Do you think it might be worth me unplugging all of my wired devices before I do this, on the offchance this unknown PSU might break the router significantly enough to put voltage down the ethernet cable? Guy: No, no, you'll be fine. Me: Do you know which pin is hot on the router? Guy: I'm sorry, I don't understand what you are saying Me: *Explains about electricity and poles*...... Anyway, I hung up, new PSU is on the way to test, turns out it was the PSU, but only after I found the correct one for the router and used that rather than a 'random' one. I am still tempted to find my 24V 6A one and pop it on it and see what happens.... I was simply quite shocked by the trouble shooting methods ------------- My laser stuff: http://www.facebook.com/SubsonicSystems" rel="nofollow - Frikkin Lasers |
Replies:
Posted By: TechnoChef
Date Posted: 15 August 2011 at 9:34pm
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"have you turned it off and back on again?" Have to deal with virgin media and bt quite often when sites lose broadband/phones. I'm no expert but it amazes me what they come out with, not had anything as bad as that though, that guy needs sacking! ------------- I think I'm in love with your mum. |
Posted By: djeddie
Date Posted: 16 August 2011 at 10:11pm
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I just love the BT helpline that says, "If you're having problems with your internet connection please check our website for common connection problems". Anyway, I've got a very small 110V transformer in a black plastic case if you want to plug that in Norty? ------------- Chas n Dave : it's like Drum and Bass but with beards. E=mc² ±3dB |
Posted By: djscooby
Date Posted: 18 August 2011 at 8:52pm
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Hey come on man these are more qualified to give out wrong advice than anybody apparently my brandnew laptop had a virus strange never even been switched on before now im struggling to get it on the t'internet bearing in mind i've built a few computers and fixed more than i can care to remember ok so can you tell me how my new laptop has got a virus im sorry sir im not a computer techie ha ha got to love them ------------- Well my wife has kicked me out saying it's over due to my obsession with speakers don't know watt I'm gonna do with no ohm to go to |
Posted By: toastyghost
Date Posted: 19 August 2011 at 12:45am
Broadband, especially DSL, is susceptible to a lot more weird crap than you'd ever think possible. As a support agent, you can either spend an hour trying to explain impulse noise protection levels and bit depth to somebody who likely cannot wire a plug, or just ask them to do the action that will fix it. |
TechnoChef wrote:Posted By: kevinmcdonough
Date Posted: 19 August 2011 at 9:58am
hey yeah, as someone who is fairly experienced with computers and who has therefore been pounced upon as the default "IT guy" by all my friends and family, I also have to defend this one. Its amazing the amount of things this will actually fix and its also amazing the amount of people who will never actual bother to try it and other really simple things before jumping on the phone to me and expecting me to drop what I'm doing and come and fix their stuff. I can understand the people at call centres having to go through all the basic steps when they're dealing with someone who doesn't know about computers, but in situations where the are CLEARLY talking to someone who knows what they're talking about they should have the sense to either work with them and listening to what they're saying, or if they're just an untrained monkey following a script pass you onto someone who does know what they're doing. k k |
Posted By: Nachural
Date Posted: 19 August 2011 at 10:01am
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Digressing somewhat but still on the subject of phone support, here’s our ongoing BT antics:- I contacted BT business movers to request our existing phone lines and internet connection move to our new office. (20 yards away from the old one). No problem sir, we can do it in a month! Seemed like a long time to me but we waited and finally the day arrived. Engineer due any time between 1:00 and 6:00. At 8:30 in the morning they turned off our existing connection. A bit earlier than necessary. At two a non BT contractor turned up, fiddled around a bit and went back to the exchange. Returning 20 minutes later he said its not good news. “You see, I had to ring my BT ‘coach’ to ask what to do next but he’s not answering the phone so I don’t know what to do!” At that he left saying he had another job to go to. I called BT business again. Umm, err, oh came the response, I’ll have to get back to you. I requested a ‘proper’ BT engineer this time. They eventually called back. “Well, I’ve marked it as urgent so it should only be a couple of days” said the man at the call centre. I pointed out that this would leave us cut off from our customers for a total of four days. “Thank you for calling BT” said the guy before hanging up…… The bigger the business, the less they care. ------------- it's all just cardboard and magnets really |
Posted By: JPP
Date Posted: 19 August 2011 at 5:17pm
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I think it also depends on the operator who you're speaking to. Some people just can't be bothered talking through your problems. I called Sky and complained about my internet speed dropping massively. The operator at the other end just said that it's the line and nothing can be done. I called again a few months later and the next operator was really helpful and went through steps such as master socket testing and re-profiling my line speed at their end. In the end I cut the "bell wire" cable that apparently causes interference, and I got the re profiles speed when my router was plugged into another socket in the house. Was at 700kbits, now at 3700 (although it likes to drop to 3200 now and again, so I might give them a call). At least there are some helpful operators among the ones who do not seem to care/know what you're talking about.
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Posted By: toastyghost
Date Posted: 19 August 2011 at 5:56pm
Again, thanks to OFCOM, an engineer is given a list of modules which dictates what they can and can't touch on a job. When something comes outside that remit they have to call their coach at control to get permission to go outside of the predefined lines, if that can't be done and they roll on towards the 2 hour cap on the job they have to close it off and move on. BT SFI2 engineers have one of the worst jobs in the country, hence high staff turnover and therefore lack of training/knowledge from working on the job. Moving a phone line is actually a huge task which requires 3 departments to work to the same timescales. |
Posted By: ceharden
Date Posted: 19 August 2011 at 6:41pm
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We're moving to new premises. Knowing that BT would be a nightmare, we ordered two new lines, both with broadband, from two seperate suppliers well in advance of the move. A month later we still only have one phone line and no broadband. However, the company across the street has an extra phone line and broadband because BT installed it to the wrong f**king building! |
Posted By: Nachural
Date Posted: 19 August 2011 at 7:44pm
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It got worse this afternoon. I called BT business movers who said the engineer had signed the job off as completed! As far as they were concerned everything is up and running. Apart from the fact that we have neither broadband or telephone access at the new premises..... ------------- it's all just cardboard and magnets really |
Posted By: ceharden
Date Posted: 19 August 2011 at 7:48pm
| Sounds so familiar. We have to be out of the current premises by the end of the month but have no idea if we'll have phone/broadband in time. At the moment using a USB 3G modem plugged into the router for broadband. Actually works quite well. |
Posted By: lukehaze1
Date Posted: 15 October 2011 at 10:38am
| I have a had a few problems with my sky broadband latley... went out for 6 hours the otherday |
Posted By: andycw
Date Posted: 03 December 2011 at 2:31pm
| You should try Plusnet support then...We were on a what I think was an unlimited package, rang them up to say we had slow speed (200-500kbps since 06)!!! said we had to change to a new current package and they would put us on a suitable one...changed us to a 10GB limit one but that's not suitable for anything! Past 4 months we have gone over by 40/50GB.. USELESS. And they wont change our package! |
Posted By: burningbush
Date Posted: 03 December 2011 at 3:13pm
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I refuse to deal with BT after all their scams and dodges. Even if someone is more expensive, I gladly go with them rather than risk being without for days if not weeks. It is a great joy not to have to deal with either their support, billing or their bloody customer surveys.
------------- music is the message |
Posted By: jbl_man
Date Posted: 03 December 2011 at 3:37pm
Oh the fun i have had with BT broadband support phone line in....of course situated in India.... "now tell me please i am wanting to be knowing if you are plugging router into another power socket" me...."does that make a difference?" "yes we are wanting to be seeing if power supply is better in another room" me...."so the mains voltage varies from one room to another does it?" "well we are wanting to be trying this please" me...."ok,done,its still the same." "now can you be undoing to BT socket from the wall and pluging router into BT test socket please" me....i havnt got a flat blade screwdriver handy." "well we are needing the router to be pluged into test socket" etc etc etc. After half an hour of sillyness...................... "it is appearing as might be fault on phone line,am passing infomation to BT openreach engineer" ZZZZZZZzzzzzzz ------------- Be seeing you. |
Posted By: The Builder
Date Posted: 03 December 2011 at 4:33pm
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Known Netgear fault on the ones Sky sent out a few years ago. Have many in the boot. 12v 1a ------------- It just is. |
Posted By: burningbush
Date Posted: 03 December 2011 at 10:05pm
Got visions of you in a Granada with a boot full of various power supplies
------------- music is the message |
Posted By: The Builder
Date Posted: 03 December 2011 at 10:28pm
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Granada would be nice, the amount I have had and sold. Nope, its a Rover 75 with a boot full of IT stuff. ------------- It just is. |
Posted By: djeddie
Date Posted: 03 December 2011 at 11:59pm
Love it Ian, but you've got to play the game with them... it goes something like this -> every time they ask you to do something you have to let your voice get more and more excited as you say "ooh, it looks like it's... yep, it's doing something... I think it's working" (etc etc) and as soon as they start to get excitement in their voice and ask "Is it working now?" you have to reply "oh no sorry, I thought it was, but it's still the same". Or words to that effect. My record so far is seven times. Does it show I speak to the BT (un) help department a lot? ------------- Chas n Dave : it's like Drum and Bass but with beards. E=mc² ±3dB |