STAY AWAY FROM en.toutlehautparleur.fr
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URL: https://forum.speakerplans.com/forum_posts.asp?TID=96904
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Topic: STAY AWAY FROM en.toutlehautparleur.fr
Posted By: tv00
Subject: STAY AWAY FROM en.toutlehautparleur.fr
Date Posted: 20 October 2016 at 12:19pm
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Hello all fellow builders! A warning about a cheap supplier of several brands like rcf, 18sound, b&c etc. I spent 10.000 euros there and they piss all over me:-( Wanted Dayton Dats V2 from http://toutlehautparleur.fr" rel="nofollow - toutlehautparleur.fr where it was listed as "available for purchase" -green stock status. However he took my money and said delivery was a month He refused to cancel it as he claimed it was ordered especially for me. When I asked how it could take so long he said they where collecting orders before importing them, so it was NOT especially ordered for me. When I asked him why he blocked my e-mail! Stay away from them!!! I filed a complain to consumer europe, this service is = fraud. So I had to buy ANOTHER ONE from Nederlands as delivery is urguent:-( I buy this to have it sent to a turborig seller, then he will do a video of him checking the impedance curve before I pay:-) ------------- www.facebook.com/babysoundsystem |
Replies:
Posted By: odc04r
Date Posted: 20 October 2016 at 12:32pm
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Sorry you spent how much on one driver? Edit nm, DATS system != driver. But still how much? Aren't those systems more or less available anywhere? If he's blocked your email I'd cancel the transaction at the bank level. Indicating stock but not having any seems like a valid reason to me. |
Posted By: tv00
Date Posted: 20 October 2016 at 12:45pm
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Thanks, I will see if I can do this:-) -I'm afraid not:-( I spent no money on drivers this time, I just ordered a DATS V2 Through times I bought drivers & more for more than 10.000 euros in his shop, so why does he start treating me like this??? -What a jerk:-( ------------- www.facebook.com/babysoundsystem |
Posted By: Meat
Date Posted: 20 October 2016 at 2:18pm
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Sorry to hear about your bad experience. It sounds like everyone loses in this situation as you're obviously a good customer. ------------- Don't test the champignon sound |
Posted By: patryk1305
Date Posted: 20 October 2016 at 3:25pm
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Just out of interest, how much did they charge you for a DATS V2?
EDIT: Nevermind, found it. EURO185 seems like a lot! EDIT2: What's going on with special characters?
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Posted By: tv00
Date Posted: 20 October 2016 at 7:15pm
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It surely wasn't the cheapest supplier, but it seemed like the fastest option, but showed up to be the slowest:-) Now soundimports.nl has shipped one for me right away:-) +1 ------------- www.facebook.com/babysoundsystem |
Posted By: patryk1305
Date Posted: 20 October 2016 at 8:55pm
How much do they charge for delivery as I am looking to get one too
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tv00 wrote:Posted By: tv00
Date Posted: 20 October 2016 at 10:27pm
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I got a good price ask them or buy from them through amazon.co.uk Yikes, isn't it possible to edit topic title? Would love to remove the big letters, the words in here speaks better. ------------- www.facebook.com/babysoundsystem |
Posted By: rm31
Date Posted: 07 February 2017 at 6:55am
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I used to live down the road (well 3 hours down the motorway) from them and wanted to buy some speaker wadding. Stopped short when they wanted 120€ for delivery and got it from a uk supplier for 1/2 the price. Total jokers ------------- Martin Audio F2 RCF MB15N301 Martin Audio FSX BMS 18N862 |
Posted By: Andy Kos
Date Posted: 08 February 2017 at 5:37pm
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Unfortunately 'green stock status' is a game that a lot of dealers play. I dont know about these guys, but I have seen this countless times on numerous websites where people show something in stock, but they dont have it, as they are relying on it being available with a short lead time, or are just fishing for orders. As things stand (as far as Im aware) there is no clear law to govern websites and how they show stock levels, you could interpret some of the anti-rogue laws to almost cover this, but at most it's incorrect advertising, and if youre lucky the french equivalent of the advertising standards agency might do something about it sometime in the next 5 years. ------------- just a guy with a warehouse and a few speakers... www.bluearan.co.uk |
Posted By: nickyburnell
Date Posted: 08 February 2017 at 6:00pm
Had this with Misco when sourcing IT stuff. Never again ------------- It's everything, not everythink! |
Posted By: Andy Kos
Date Posted: 08 February 2017 at 6:06pm
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The thing about the internet, is there isnt really anyone 'policing' it effectively, that's why we have fake news that people believe, fake tips on how to charge your iphone in a microwave in 30 seconds, and fake stock levels. You cant really lie in a physical shop, it's either there or it isnt. Online its very easy to paint a picture of something your arent. A large percentage of ebay shops selling stuff in this industry are bedroom businesses and hold zero stock. They are just a sales agent getting stuff drop shipped from a selection of suppliers. Why? Because its quite easy, blag your way into a couple of accounts, and if you got free time on your hands, start listing products. It's happening on facebook too, people advertising anything and everything, fishing for orders, but without any physical stock to their name, ------------- just a guy with a warehouse and a few speakers... www.bluearan.co.uk |
Posted By: gen0me
Date Posted: 08 February 2017 at 8:19pm
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You forgot to say about neodymium voice coils nasa diaphgrams and home temperature superconductors. Anyway cant find much difference to the real world.. In the real one you cant even try audio equipement in used electronics shop. |
Posted By: tv00
Date Posted: 10 February 2017 at 2:25pm
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Whow, took me a while before I even dared opening this thread again, the title scares me, yet it can't be changed, I forgot my rule of thumb: -When angry wait 24 hours before posting etc. Nevertheless I stand by my warning, even though it's just a small deal it still wasn't fair, got even worse when I found out he was LYING (Saying first they couldn't cancel orders from US, saying next that they were waiting to collect more order from US to go with the shipment!) Rudeness is one thing, dishonesty another, on top of that I must be a top customer having bought pallets full of speakers from that shop! I wouldn't treat any customer like that, particular not a "big" one! ------------- www.facebook.com/babysoundsystem |
Posted By: MattStolton
Date Posted: 10 February 2017 at 4:04pm
As ever, Andy has pretty much applied hammer to head of nail. Drop shipping, when you hold bugger all stock, and have no ability to support what you sell, is the bain of most industries, but seems to be rife in ours. I always now look for the actual physical address of any online retailer I deal with, google maps can be quite useful! Firstly, if it all goes absolutely tits up, you know where to go, but if they don't even supply a physical address, alarm bells should be ringing. ------------- Matt Stolton - Technical Director (!!!) - http://www.wildingsound.co.uk" rel="nofollow - Wilding Sound Ltd "Sparkius metiretur vestra" - "Meter Your Mains" |
Posted By: guig
Date Posted: 17 February 2017 at 4:09am
| thank to have let us know! |
Posted By: moyano
Date Posted: 18 December 2017 at 3:39pm
| you cant win with suppliers, imagine if you had a damaged item and had to send it back. I recently had a problem with blue aran with a damaged item which I couldn't send back. you'd think they'd have better insurances etc. |
Posted By: toastyghost
Date Posted: 18 December 2017 at 4:12pm
If you accepted delivery there is no insurance. |
Posted By: Andy Kos
Date Posted: 18 December 2017 at 4:40pm
Its not quite that simple, if you accept delivery, but find an issue that is courier damage after receipt, we can in most instances still make a claim up to 24 hours after delivery. Different couriers do have different policies. I always recommend checking items as soon as possible after delivery, and if there is any sign of damage on the parcel, make the driver aware before you sign, and write DAMAGED next to your signature. ------------- just a guy with a warehouse and a few speakers... www.bluearan.co.uk |
Posted By: moyano
Date Posted: 18 December 2017 at 4:55pm
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It was all out of my hands I'm afraid. Was also a large delivery and very hard to spot. Either way, I lost 😢 |
Posted By: Andy Kos
Date Posted: 18 December 2017 at 5:09pm
How long after delivery did you inform us? ------------- just a guy with a warehouse and a few speakers... www.bluearan.co.uk |
Posted By: SamV
Date Posted: 18 December 2017 at 7:57pm
My delivery drivers go out of their way to avoid me sometimes, as I open and inspect in front of them depending on what it is, ie drivers. If the box is pristine sometimes I don't bother and write unchecked when I sign it.
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Posted By: Speaker Sol
Date Posted: 18 December 2017 at 9:33pm
When I have said I wanted to inspect the goods before i signed, i was told categorically that I was not allowed to open the parcel until I had signed for it, that if i didn't sign for it it would be sent back. Also the signature was a digital thing that didn't really work properly and really wouldn't have had any opportunity to sign as damaged... :/ Never had any issues though and always check contents as soon as I actually have the parcel.
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Posted By: moyano
Date Posted: 19 December 2017 at 10:01am
| I'm not sure how long. It was all done by the supplier but he was asked to send it back. Why send it back if you already know that nothing can be done about it ? |
Posted By: monkeypuzzle
Date Posted: 19 December 2017 at 10:16am
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Won’t go into details but in a recent blue Aran purchase that arrived with a little damage it was settled swiftly and to my satisfaction. Communication asap is the key. ------------- blah blah blah blah blah...... |
Posted By: kedwardsleisure
Date Posted: 19 December 2017 at 11:45am
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I dont sign for damaged parcels. I insist on opening and checking them before I sign. If the driver refuses to let me, he returns to sender. ------------- Kevin North Staffordshire |
Posted By: norty303
Date Posted: 19 December 2017 at 1:14pm
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Most of my stuff comes into our post room, who just sign for anything regardless. By the time I even know its in the building the driver is long gone. ------------- My laser stuff: http://www.facebook.com/SubsonicSystems" rel="nofollow - Frikkin Lasers |
Posted By: Andy Kos
Date Posted: 19 December 2017 at 4:55pm
I don't know the details of this, but sometimes we ask for goods to be sent back because there are dodgy people out there. Around 6-7 years ago we used to have big problems with people trying to return goods to us under warranty that they had bought elsewhere, or 'demand' an advance replacement is sent for a product that we haven't had a proper look at and cant determine whats happened to it. In order to manage issues, we created certain procedures, and we follow those procedures. 99% of the time our procedures handle everything smoothly. We can sometimes deals with damaged items from photos, if the photos are good quality, and the damage is reported promptly. In this instance we don't always need the item returned, but sometimes the couriers ask for the goods so that they can check they aren't being scammed. Unfortunately it's the 1-2% minority of dodgy scammers that create a headache for the other 98-99%, for us this is diminishing, as we have caught out many people trying to scam us, and they don't try again. ------------- just a guy with a warehouse and a few speakers... www.bluearan.co.uk |
Posted By: moyano
Date Posted: 19 December 2017 at 6:22pm
| this wasn't a warranty situation, it was damaged. |
Posted By: Andy Kos
Date Posted: 19 December 2017 at 8:31pm
If you see my message above, I did mention that couriers sometimes ask for the goods, to check damage, as if we are able to claim against the courier, the courier doesnt want to pay out for the claim and let you keep the goods too. I dont know the details of this query, so I cant be sure whats happened, but if several weeks had passed between delivery and us being notified of damage, none of the courier will accept a claim. There is also the possibility that 3-4 weeks after delivery, it is entirely possible that any damage has happened after delivery. We have a procedure, and if you inform us of damage within 24 hours, we can almost always claim against the courier and resolve it. The longer its left after this period, the harder it gets, even if the courier sets a limit of 24 hours, we can argue that the recipient didnt have reasonable time to check it, and often still get a resolution, but if its weeks later, we cant do much. ------------- just a guy with a warehouse and a few speakers... www.bluearan.co.uk |
Posted By: moyano
Date Posted: 20 December 2017 at 8:22am
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It was 4 days to check 30 drivers. |
Posted By: Andy Kos
Date Posted: 20 December 2017 at 9:21am
I dont know any of the details of this order, so I dont know what happened. Within 4 days we can in some cases deal with it, it depends on the courier method. Im not aware of anything recently where we had a large order like that and we were unable to resolve the problem. ------------- just a guy with a warehouse and a few speakers... www.bluearan.co.uk |
Posted By: Hemisphere
Date Posted: 20 December 2017 at 11:38am
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Can we have a STAY AWAY FROM Blue Aran thread now? ------------- Phase 1: Post on Speakerplans Phase 2: ????? Phase 3: https://www.youtube.com/watch?v=3zc4bGkU05o" rel="nofollow - Profit! |