Sky broadband support lol

You should try Plusnet support then...We were on a what I think was an unlimited package, rang them up to say we had slow speed (200-500kbps since 06)!!! said we had to change to a new current package and they would put us on a suitable one...changed us to a 10GB limit one but that's not suitable for anything! Past 4 months we have gone over by 40/50GB.. USELESS. And they wont change our package! 

Edited by andycw - 03 December 2011 at 2:31pm

djeddie wrote: I just love the BT helpline that says, "If you're having problems with your internet connection please check our website for common connection problems".

Oh the fun i have had with BT broadband support phone line in....of course situated in India....

"now tell me please i am wanting to be knowing if you are plugging router into another power socket"

me...."does that make a difference?"

"yes we are wanting to be seeing if power supply is better in another room"

me...."so the mains voltage varies from one room to another does it?"

"well we are wanting to be trying this please"

me...."ok,done,its still the same."

"now can you be undoing to BT socket from the wall and pluging router into BT test socket please"

me....i havnt got a flat blade screwdriver handy."

"well we are needing the router to be pluged into test socket"

etc etc etc.

After half an hour of sillyness......................

"it is appearing as might be fault on phone line,am passing infomation to BT openreach engineer"

ZZZZZZZzzzzzzz

Got visions of you in a Granada with a boot full of various power supplies

jbl_man wrote: djeddie wrote: I just love the BT helpline that says, "If you're having problems with your internet connection please check our website for common connection problems". Oh the fun i have had with BT broadband support phone line in....of course situated in India.... "now tell me please i am wanting to be knowing if you are plugging router into another power socket" me...."does that make a difference?" "yes we are wanting to be seeing if power supply is better in another room" me...."so the mains voltage varies from one room to another does it?" "well we are wanting to be trying this please" me...."ok,done,its still the same." "now can you be undoing to BT socket from the wall and pluging router into BT test socket please" me....i havnt got a flat blade screwdriver handy." "well we are needing the router to be pluged into test socket" etc etc etc. After half an hour of sillyness...................... "it is appearing as might be fault on phone line,am passing infomation to BT openreach engineer" ZZZZZZZzzzzzzz

Love it Ian, but you've got to play the game with them... it goes something like this ->
every time they ask you to do something you have to let your voice get more and more excited as you say "ooh, it looks like it's... yep, it's doing something... I think it's working" (etc etc) and as soon as they start to get excitement in their voice and ask "Is it working now?" you have to reply "oh no sorry, I thought it was, but it's still the same".
Or words to that effect. My record so far is seven times.

Does it show I speak to the BT (un) help department a lot?